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Password requirements

  • Minimum of 7 characters
  • Maximum of 50 characters
  • Any combination of letters, numbers and characters (except spaces)
    Changing the password
A member or other contact can change their password by clicking the Change password link that appears below or beside the link to their profile after the member logs in.
 
On the screen that appears, the contact enters their current password, then the new password, and the new password again for confirmation.

Resetting the password by a contact
If a member or other contact forgets their password, they can click the Forgot password link that appears beside the Login button.

On the screen that appears, the contact enters their email address and clicks the Submit button.

An email will be sent to the address they entered with a link they can click to change their password. For security reasons, the link will expire within 24 hours of the message being sent.

Troubleshooting

I submitted a password reset request but I did not receive any email

If you don't receive the password reset email, you should check the following:

  • Your email spam folder - make sure to white list this email so that future emails will go to your inbox
 When I click on the reset link, a message says that it is expired

For security reasons, the password reset link is only valid for 24 hours. After this you will need to use the Forgot password link again.








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